Privacy Policy

Effective Date: 2 September 2024

Welcome to The School of Six Strings. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website www.theschoolofsixstrings.com (the "Site") and participate in our live 1-on-1 online guitar lessons and related services (the "Services"). By using our Site and Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

When you use our Services, we may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Payment information (e.g., credit/debit card details)

  • Username and password

  • Billing address

  • Guitar skill level and lesson preferences

  • Communication records (e.g., emails and chat logs during lessons)

b. Non-Personal Information

We may also collect non-personal information about your use of our Site and Services, such as:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited on our Site

  • Time and date of your visit

  • Referring website addresses

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our Site. Cookies are small data files stored on your device that help us remember your preferences and track your usage of our Site. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect solely to provide and improve our Services. Specifically, we use your information to:

  • Deliver Services: To provide you with live 1-on-1 online guitar lessons tailored to your skill level and preferences.

  • Account Management: To create and manage your account, process payments, and communicate with you about your lessons and any updates.

  • Customer Support: To respond to your inquiries, provide technical support, and address any issues related to your use of our Services.

  • Service Improvement: To analyse usage patterns and feedback to improve the performance and content of our Services.

  • Legal Compliance: To comply with legal obligations and enforce our agreements.

3. How We Share Your Information

We do not sell your personal information to third parties. We only share your data with third-party service providers who assist us in delivering our Services. These service providers include, but are not limited to:

  • Gmail: For email communication.

  • Teachworks: For lesson scheduling and management.

  • Lessonspace: For hosting live online lessons.

These third parties are obligated to protect your information and use it only for the purpose of providing their specific services to us.

a. Legal Requirements

We may disclose your personal information if required by law, such as in response to a court order, subpoena, or other legal processes, or to protect our rights and property.

b. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such changes.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorised access, use, and disclosure. However, please be aware that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the following rights regarding your personal information:

a. Access and Correction

You have the right to access, update, or correct your personal information at any time. You can do this by logging into your account or contacting us directly.

b. Right to Erasure

You have the right to request the deletion of your personal information. We will take reasonable steps to delete your information unless we are required to retain it for legal or operational reasons.

c. Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

d. Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

e. Right to Restriction of Processing

You have the right to request the restriction of processing of your personal information under certain circumstances, such as when you contest the accuracy of the data.

f. Complaints

If you have any concerns about our use of your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s data protection authority.

6. Children's Privacy

The School of Six Strings is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately, and we will take steps to delete such information.

7. International Transfers

If you access our Site from outside the United Kingdom, please note that your information may be transferred to, stored, and processed in the United Kingdom or other countries where our service providers operate. By using our Site and Services, you consent to this transfer, storage, and processing.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our Site and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

The School of Six Strings
Sergei Kossarev - sergei@theschoolofsixstrings.com